# THEMBISILE TSHABANGU - Social Worker
Source: https://hello.cv/zakhelekhosa
Boksburg

## Links
- Email
- Phone

## About
Dedicated and compassionate Social Worker with extensive experience providing critical psychosocial support to learners, parents, and communities within educational and institutional settings. Adept in individual and group counselling, crisis intervention, and strategic collaboration with multidisciplinary teams to safeguard learner well-being. Proven ability in administrative reporting, meticulous record keeping, and effective stakeholder engagement, committed to fostering positive behavioural, emotional, and social development.

## Work
### Social Worker | Samson LSEN School
Led comprehensive psychosocial support and intervention programs for learners and parents in a Special Education Needs (LSEN) environment, fostering positive development and safeguarding wellbeing.
- Provided comprehensive psychosocial support and crisis intervention to learners and parents within a Special Education Needs (LSEN) environment, addressing complex emotional, behavioral, and developmental challenges.
- Conducted regular individual and group counselling sessions, facilitating effective anger management and conflict resolution programs for diverse learner populations.
- Developed and led parental guidance workshops and intervention sessions, significantly strengthening parent-school collaboration and empowering families to support learner development.
- Collaborated extensively with educators, School Management Team (SMT), and external stakeholders to identify at-risk learners, develop tailored intervention plans, and monitor progress, ensuring holistic support.
- Actively contributed to the School-Based Support Team (SBST) and disciplinary committees, upholding child protection and safeguarding standards in line with statutory and ethical requirements.
- Established and maintained vital linkages between learners, parents, and relevant community resources, NGOs, and government services, expanding access to crucial support networks.
- Authored and submitted detailed term reports to School Management Team (SMT) and School Safety structures, alongside meticulous administrative records and case file management.
### Officer: Quality Fulfilment | ABSA Bank
Managed financial facility processing and ensured stringent quality and compliance standards within banking operations.
- Successfully processed a high volume of overdraft facilities and term loan payouts, ensuring accuracy and efficiency in financial transactions.
- Validated complex securities and ensured strict adherence to banking procedures and regulatory compliance, mitigating operational risks.
- Performed meticulous quality checks on work submitted by Fulfilment Agents, maintaining high standards of data integrity and operational excellence.
- Prepared comprehensive managerial and operational reports, providing critical data for strategic decision-making and performance evaluation.
- Upholding rigorous standards of accuracy, compliance, and administrative control across all fulfilment processes.
### Intern Social Worker | South African Council for Social Services
Delivered essential psychosocial support and facilitated social development activities for learners through individual casework and group interventions.
- Provided essential psychosocial support to learners through individual casework and group work sessions, addressing their unique social and emotional needs.
- Conducted thorough home visits to assess family environments, providing targeted intervention support and making appropriate referrals to enhance learner well-being.
- Facilitated engaging group programmes and social development activities, fostering positive interaction and skill development among participants.
- Assisted proactively in the planning and coordination of school social events, contributing to a supportive community environment.
- Participated as a member of the disciplinary committee and School-Based Support Team (SBST), contributing to fair and supportive resolutions.
- Maintained accurate case documentation and efficiently supported referral processes, ensuring continuity of care and compliance.
### Secretary | Intellectual Concepts and Designs
Provided comprehensive secretarial and administrative support, ensuring efficient office operations and communication.
- Delivered full-scope secretarial and administrative support, optimizing office workflow and enhancing executive productivity.
- Managed all incoming and outgoing correspondence and efficiently screened calls, ensuring effective communication flow.
- Coordinated travel bookings and processed creditors' payments, maintaining accurate financial records and timely disbursements.
- Prepared sensitive SARS documentation and tender documents, ensuring accuracy and adherence to deadlines.
### Junior Secretary | NAFCOC – Gauteng Region
Managed administrative documentation and executive scheduling, contributing to seamless regional operations.
- Managed and maintained administrative documentation and typed correspondence, ensuring organizational efficiency and clarity.
- Efficiently screened incoming calls and handled travel bookings, optimizing executive schedules and logistics.
- Maintained and updated executive diaries, ensuring seamless scheduling and timely preparation for meetings and events.
- Reconciled daily Pay Point tallies with Eskom records, ensuring financial accuracy and accountability for transactions.

## Education
### University of South Africa (UNISA) | Social Work
### Alberton College | Secretarial & Computer Practice
### Landulwazi Secondary School | Secondary Education
- Accounting
- Typing
- Business Economics
- IsiZulu
- Afrikaans
- English

## Languages
- English
- IsiZulu
- Afrikaans

## Skills
### Psychosocial Support
Experienced
- Individual Counselling
- Group Counselling
- Crisis Intervention
- Learner Interventions
- Parental Guidance
- Home Visits
- Family Assessments
- Child Protection
- Safeguarding
- Learner Wellbeing
### Case Management & Reporting
Experienced
- Casework
- Record Keeping
- Administrative Reporting
- Report Writing (SMT & School Safety)
- Intervention Planning
- Referral Management
- Progress Monitoring
### Conflict Resolution
Experienced
- Anger Management
- Conflict Resolution
- Mediation
### Collaboration & Engagement
Experienced
- Multidisciplinary Team Collaboration
- School-Based Support Team (SBST)
- Stakeholder Engagement
- Community Resource Linkages
- Educator Collaboration
- Parent-School Collaboration
### Administrative & Compliance
Experienced
- Administration
- Compliance
- Documentation Management
- Data Accuracy
- Financial Administration
- Executive Support
### Interpersonal & Communication
Experienced
- Empathy
- Professionalism
- Ethical Conduct
- Verbal Communication
- Written Communication
- Sensitive Engagement
- Active Listening
### Organizational & Time Management
Experienced
- Organizational Skills
- Time Management
- Strategic Planning
- Problem-Solving
- Workflow Optimization

## Source
Read this profile on Hello.cv: https://hello.cv/zakhelekhosa
Create your free profile at https://hello.cv